Frequently Asked Questions
Everything you need to know about shopping with Town Team
What is the standard shipping timeframe?
We typically process and ship orders within 2-3 business days. Delivery times vary by location but generally take between 3-5 working days across the country.
What is your return and exchange policy?
Town Team offers a 14-day return and exchange policy for all unworn items with original tags attached. Please ensure you have your receipt or order confirmation handy.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring a similar garment you already own and comparing it to our specifications for the best fit.
What payment methods do you accept?
We accept major credit and debit cards, including Visa and Mastercard, as well as Cash on Delivery (COD) for most domestic locations.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email and SMS with a tracking number and a link to monitor your shipment's progress in real-time.
Are your products covered by a quality guarantee?
Town Team prides itself on premium craftsmanship. If you receive a product with a manufacturing defect, please contact our support team within 48 hours for an immediate replacement.